Shipping policy
Shipping Policy
We strive to ensure your handcrafted items arrive safely and on time. Below are the details of our shipping policy:
Processing & Shipping Times
- Orders are processed within 2-5 business days before shipping.
- Custom and personalized orders may require additional processing time (typically 7-10 business days).
- Shipping times vary based on location and selected shipping method.
Shipping Rates & Methods
- We offer standard and expedited shipping options at checkout.
- Shipping rates are calculated based on weight, destination, and carrier rates.
Shipping Locations
- We currently ship across Canada and the U.S..
- International shipping may be available upon request—please contact us for details.
Tracking & Delivery
- Once your order ships, you’ll receive a tracking number via email.
- We are not responsible for delays caused by carriers, customs, or unforeseen circumstances.
Damaged or Lost Shipments
- If your order arrives damaged, contact us within 48 hours with photos, and we’ll work to resolve the issue.
- If a package is lost in transit, please reach out, and we’ll assist with a resolution.
For any questions, feel free to contact our support team!